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Shipping & Warranty

Shipping & Warranty

Warranty Coverage

One Year - Parts (tuning hardware, pickguard, plating, bridge, electric components) and labour

Limited Lifetime - Structural failure on Top, back, sides and neck not subjected to Humidity / Impact damage

At Hozen Guitars, we take pride in our workmanship and guarantee our instruments against defects in materials and workmanship from the date of purchase for the lifetime of the original owner and as long as Hozen remains as an active luthier.


Warranty Exceptions

Wear from normal use, improper string gauge usage; damage that results from abuse, neglect, accident, or from exposure of the guitar to extreme temperature or humidity conditions; settling of the finish (considered as “normal use”); setup, action and tone or anything that is considered a matter of personal preference. Unauthorized repairs or alterations will void this warranty. Hardware not manufactured by Hozen Guitars is warranted to the original manufacturer.

We had taken every possible step to ensure our wood is stable and build our instruments in a proper humidity controlled environment. Over 95% of the repairs we undertake are resulted from humidity damage, we cannot stress the importance of ensuring the right humidity for your beloved instrument.

Shipping and insurance charges to and from the authorized repair facility are the responsibility of the customer. Shipping damages are not our responsibility and insurance should be undertaken. This warranty will take the place of any other warranty, expressed or implied. You may have other rights under local law. In cases where repair or servicing is contracted out to a third-party, Hozen Guitars will not reimburse any of the cost of the work done.


Warranty Claims & Repairs

Contact an Authorized Hozen Guitars Dealer you purchased your instrument from or send us an email regarding your warranty issue and attach your proof of purchase. Our technician will inform you or your dealer on further instructions and recommendations on how to service your instrument. If possible always keep the original box for shipping purpose.

If you are in Singapore, you can send your instrument to:

9 Kaki Bukit Road 2 #04-34
Singapore 417842